Is your service really free? Our service is entirely free. Select your hotel and make a request. Our agents will answer within 24 hours and propose you to book in the hotel if there is availability. We will request a valid credit card in order to confirm your reservation and guarantee your booking.  Nothing is charged on your credit card !  The hotel needs the information in order to hold the room. Your card is charged only after you confirm the reservation.     How long does it take to get a confirmation for my reservation? Requests are answered within 24 hours. Please keep in mind that we are operating from Dubai. Time differences may cause delay. Our office hours are 9:00am - 9:00pm, Dubai/ Gulf Time GMT+4.  If you need the help of one of our booking agents you may call us + 971 4 2868759. You can also fax us + 971 4 2868754.  You can also contact our Paris Office at + 33 1 53 10 37 00  or fax at + 33 1 53 10 37 01 What is your cancellation policy? Cancellation policy is generally 24 hours prior to the date of arrival. Some hotels have a different cancellation policy, varying from 3 to 10 days prior to the date of arrival.  Cancellation policy is specified on your confirmation. Please note that in case of late cancellation or No Show, one night will be charged on your credit card. If you need to cancel your reservation, please send a fax directly  to one of our agents. We will then confirm your cancellation.  What about credit card security? Is it safe to send it over the net via your reservation form? Our secure server software encrypts all of your personal information including your credit card number, name and address, so it cannot be read as it travels over the Internet. The encryption process takes the characters you enter and converts them into bits of code that are securely transmitted over the Internet.    If you still prefer not to send your credit card number over the internet, you can call us or fax us the information.  Phone :+ 971 4 2868759 Fax : + 971 4 2868754 How do I get to the hotel? When we send you your confirmation with the address of the hotel. If you need an airport shuttle, please visit our partner web site at http://www.hotels-of-dubai.com/airport-shuttle.htm and make your reservation on line. If you need more information, please do not hesitate to ask our agents who perfectly well Dubai and will more than happy to help you.  What time can I check-in? Check-in is generally from 2 pm noon onwards. For early check-in you will have to ask the hotel receptionist upon arrival. If you arrive early in the morning and your room is not ready you can leave your luggage at the reception area of the hotel and return in the afternoon. Please notify us if you need late check-in (after 12 am).  Room types: what are single, double, twin, triple and quadruple rooms? Single rooms have one single bed and thus accommodate one person.  A double has one large bed (usually a queen size), big enough for two or for one person who likes a lot of room.  A twin room includes two single beds. Triple and quadruple rooms accommodate three and four people respectively. A triple is composed of either a large bed and one single or three single beds while quadruple rooms can have either two large beds or one large bed with two single beds. If your child needs his/her own bed, you will be charged for an extra bed (prices vary depending on the hotel). All rooms have private bathroom and toilet unless otherwise stated.  Are the prices per person or for the room? What's included in the prices quoted? All rates quoted are for the room including complimentary breakfast from the hotel. Use of phone and internet or minibar drinks are also extra. Hotel category: how are the hotels rated? The classification of hotels depends on the comfort and services offered according to norms set by the Tourism Ministry Board of Tourism.  ***** (5-star/) -- very high standard, luxury hotel.  **** (4-star) -- high standard, comfortable hotel.  *** (3-star) -- very comfortable hotel.  ** (2-star) -- comfortable hotel.  * (1-star) and without star -- simple hotel with basic comforts.  We are travelling with our children.  There is usually no extra charge for children who are less than three years of age (infants) and they can be accommodated in the same room as their parents. Dubai hotel insurance regulations mean that any child who is over three years of age must have his/her own bed. If your child needs his/her own bed, you will be charged for an extra bed (prices vary depending on the hotel). In some seasons, hotels will provide an extra bed free of charge - this is most frequent with three and four-star hotels.  We are travelling with pets.  If you are traveling with pets let us know so that we can suggest appropriate options, because there are indeed hotels that accept pets.  How far ahead should I make my reservation? As soon as you have chosen your travel dates feel free to contact us to make your reservation. If you will be traveling to Dubai in January, February, April, May, June, September, or October make your reservations as early as possible because these are very busy months. Also, please be aware that booking for special events such as sports tournaments or holidays like Eid, and Ramadan, DSF ( Dubai Shopping Festival), Easter or New Year's Eve can also be difficult, so again book well ahead of time.  Are non-smoking rooms available? Non-smoking rooms are not very common in Dubai  hotels but we can always check for you. More and more hotels are now setting aside rooms for non-smokers.  What about parking? Parking in Dubai can't be a difficult job. However, there are many parking lots that are private, sheltered and guarded and it shouldn't be too hard to find one near your hotel.